SUGAR & LOAF TERMS & CONDITIONS
Reservations for accommodation are accepted by Sugar and Loaf (the Agent) on behalf of the property owners. All reservations are subject to final confirmation by the property owners which will take place within 7 days of deposit being taken.
The conditions of rental are between the guest and the property owner. Sugar and Loaf act only as an agent. The contract is deemed to have been made once the guest has paid a deposit and the agent has dispatched a final confirmation of booking. The guest must be over 18 years at the time of booking.
The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions. The agent/owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
The guest agrees to pay the balance of the payment EIGHT (8) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking will be cancelled and the deposit retained.
For bookings made more than 8 weeks before arrival, a deposit of 25% of the total cost of the holiday, is required. The remaining 75% balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking.
Number of People using Holiday Accommodation
The owners permit the guest and members of the guest’s stated party (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated in the website may occupy a property unless by prior written agreement with the agent/owner. Extra charges may be applicable.
The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.00 am on the final day.
Cancellation or Changes by the Guest
Once the holiday is booked the guest has entering into a legally binding contract. If forced to cancel, for whatever reason then no refund of the deposit will be due, and within 8 weeks of your holiday no refund of the full balance is due. It is advised that a holiday cancellation protection plan should be taken out to cover the eventuality of cancellation.
Cancellations must be notified in writing (including by email) to the agent immediately they occur . The agent/owner will endeavour to re-let the property and if successful will allow the guest to transfer to alternate dates less a £25 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the agent/owner.
Once a booking has been accepted by the agent/owner, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £25 re-booking charge will be payable.
We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons including bad weather for cancellation) prior to their stay.
The guest may only bring such pets as are mentioned by the guest at the time of booking. A weekly surcharge may be made per pet, unless stated on the property details. Not all properties accept pets. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the guest may be billed for that charge. No Pets’ in a description may not guarantee that pets have never occupied the property.
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests are responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied.
Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The owner may ask for reasonable replacement costs.
The guest expressly agrees that where credit/debit card details have been taken for the booking the costs of rectifying the damage or loss will be debited from the credit/debit card.
Guests should not cause nuisance or annoyance to occupants of nearby property.
Guests should allow reasonable access to the property by the agent/owner for maintenance given reasonable notice.
If, in the opinion of the agent/owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the agent/owner as discharged and the agent/owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
The agent/owner reserves the right to charge a security deposit payable to Sugar & Loaf Ltd.
The agent inspects the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by the owners since the inspection, or failure by the owner to keep the property dry, clean and in good repair or to have all the items mentioned on the website.
The agent cannot be held responsible for any perceived inadequacies in any of the properties that are not as such faults. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed.
Any dispute arising out of the booking will be between the guest and the owner. It is the responsibility of the Owner and the Client to resolve any disputes arising between them, including those relating to retention of the Security Deposit in whole or part. As the Agent, Sugar & Loaf Ltd is not and cannot become responsible or involved in this process since the contractual relationship is between the Client and the property Owner. Sugar & Loaf Ltd. shall not be liable for any claims by the guest or the property owner. No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem. The agent is not responsible for resolving any complaints issuing from the holiday in question. Accidents howsoever caused during from the holiday are not the liability of the agent. Complaints received after departure cannot be accepted as owners have no opportunity to resolve the complaint during the holiday.
The agent/owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
Cancellation by Owners
The agent/owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the agent nor the owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the agent will make every possible effort to secure alternative accommodation if required.
Sugar & Loaf has a strict no Smoking policy with in all its properties.
The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by re-scheduling of airlines or any other event outside our control.
The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
The guest agrees that the contract with the owner is governed by English law and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Terms and Conditions as of 30 October 2012.