You can read the detailed guidance for each local protection level here:
There are clear sections in the guidance for every area headed “holiday accommodation” which set out what you can and can’t do on holidays in Scotland.
It is important you follow any guidance relevant to both the location you are travelling to and from.
If you are unable to travel because your party does not comply with level 0, 1 or 2 restrictions in Scotland please contact our Customer Services team to discuss your options.
If you are unable to travel because your party or holiday does not comply with level 3 or 4 restrictions in Scotland, we would ask that you transfer your booking to a later date if you can.
Whilst the holiday may not take place on the dates you had originally intended, a transfer of the booking will ensure you still get the holiday you had intended and the owner of the property also gets the booking they had expected when the cancellation has occurred through no fault of their own, and often at short notice.
Where possible, we will contact guests affected in this way via email within 48 hours of a government announcement. However, if you have checked the the relevant government website, find yourself impacted after 48 hours and you have not heard from us, please contact our Customer Services team.
All of the options below are available from logging into your online customer account and selecting the amend booking button against the relevant booking. If you cannot see these options within your account, please contact our Customer Services team.
Option 1: Transfer your booking to a later date
You will be able to transfer your booking to a later date if you wish to do so. Select the transfer option from within your online customer account and follow the instructions on the page.
Our team will process this as quickly as possible and get back to you once this is confirmed.
Option 2: Take a voucher for the full amount you have paid
You can opt to take a voucher for the full amount you have paid. If you wish to do this, please select the option from within your online customer account and the voucher will be credited to your account within 24 hours.
Option 3: Cancel your booking for a full refund
If none of the above options are suitable, you will have the option to cancel your booking and receive a refund for the full amount you have paid. You can do this by selecting the option from within your online customer account.