If you have to cancel your holiday we will require written confirmation of this immediately, post, email or fax are all-acceptable.
There are many different routes that can be taken on advice of cancellation:
If you have taken out our cancellation insurance and you are cancelling for a reason covered in the policy, we will send you details on how to claim from Travellers Protection Services.
If you have provided us with details of your own insurance provider, you will need to pay the balance of your holiday (if a deposit has been paid), we will then send you a Cancellation Schedule to enable you to make a claim independently against your insurer.
If you have paid a deposit but have opted not to take any insurance, we will endeavour to re-let the property on your behalf, if successful you would no longer be liable for the balance of the holiday. (Deposits are non-refundable). Please be aware that if we are not able to re-let the dates the liability for the full balance of the holiday will remain with you.
If you have paid in full for your holiday but have opted not to take any insurance, we will again try to re-let the property on your behalf, on re-let you will be refunded with 2/3rds of the cost of the holiday. Deposits are non-refundable. Please be aware that no refund can be made if the property is not re-let.