Commitment to your privacy
This site is owned and operated by 'Sugar & Loaf part of The Travel Chapter Ltd'. Your privacy on the Internet is of the utmost importance to us. At Sugar & Loaf, we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Information Sugar & Loaf gathers and tracks
Sugar & Loaf gathers two types of information about users:
Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters and to email a friend.
Information Sugar & Loaf gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs. Under no circumstances does Sugar & Loaf divulge any information about an individual user to a third party.
We offer the following free services, which require some type of voluntary submission of personal information by users:
1 .Electronic newsletters policy (Dispatches)
We will offer a free electronic newsletter to users. Sugar & Loaf gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter.
2. "E-mail a friend" policy
Our site users can choose to electronically forward a link to a property page to someone else by clicking "e-mail a friend". The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
3. "Live Chat" policy
When the online customer service chat first begins, users are asked to enter their names in whatever format or detail they prefer. During the chat, users enter into a live question and answer session with an operator from Sugar & Loaf. We maintain dialogue transcripts of these chats. After the chat, we ask users to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary.
Sugar & Loaf tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Sugar & Loaf does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
To comply with EU legislation that was introduced in May 2012, this section documents how this website might collect information as you browse and use it to provide a tailored service to improve your online experience.
You do not need to have cookies turned on to use this site. You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalised features enjoyed by other visitors to our site such as adding properties to your favourite list and LiveChat.
Cookies for sharing our pages
We use "AddThis" on many of our pages to enable you to socially bookmark content from the site. The selection of buttons displayed is tailored to each visitor's past use of social media sites to enable you to quickly post a link to a page on our site from the services you use most frequently.
Cookies for site functionality
We use a facility called LiveChat in order to provide site users with a means of contacting a member of staff for help using the site. LiveChat sets cookies to allow us to improve the behaviour of features such as chat invitations.
Cookies for relevant advertising
Consistent with the Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Use of information
Sugar & Loaf uses any information voluntarily given by our users to enhance their experience in our sites, whether to provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Sugar & Loaf never shares newsletter mailing lists with any third parties.
We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered into search engines as one of many measures of what interests our users. But we don't track which terms a particular user enters.
Sharing of the information
Sugar & Loaf uses the above-described information to tailor our content to suit your needs. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
Sugar & Loaf operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
We give users options wherever necessary and practical. Such choices include opting not to register to receive our electronic newsletters.